COFFEE
La Marzocco GB5 X Espresso Machine (Automatic / ABR)
Delivery Information
GENERAL SHIPPING
We offer worldwide shipping across the following zones & services:
- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG - Fixed Rate), DHL Next Day (2-70KG - Variable Rate).
- Europe: Royal Mail (0-2KG), DHL (2-70KG - Variable Rate).
- International: DHL (0-70KG - Variable Rate).
REMOTE LOCATIONS
Our shipping carriers cover most locations. However, if you live in a remote or offshore location and don't see it listed, please contact us directly and we will provide you with a custom quote for shipping.
SHIPPING DAYS & CUT OFF TIMES
Our warehouse ships items 5 days per week on Monday - Friday. This excludes weekends and all bank and festive holidays (local and national). If weekend delivery is essential for you, you must call us and request this as we currently do not offer this service via the website.
If you place your order before 1pm Mon-Thurs, your service will be Royal Mail 48, Parcelforce 48 or DHL Premium. If you place your orders on a Friday after 1pm, this will be classed as a Monday order. Please note: Next day services are not guaranteed due to third party services.
TIMING
Orders usually take between 1-2 days within the UK. However, depending on the current number of unfulfilled orders, orders may take up to 3 days to get to you.
If you are buying a domestic espresso machine and/or grinder, shipping can take around 2-3 days longer, as we require an extra day to bench test your equipment to ensure it is functioning 100% correctly and avoiding any unwanted performance issues when your item arrives.
INSURANCE
All products are shipped with insurance (This excludes parcels shipped with Royal Mail, due to their lower value). This cost is included in your shipping costs. If there is any issue with your purchase, we will resolve the insurance claim for you and either refund you, or ship you a replacement product.
Shipping higher value items is always done with couriers that provide full insurance without limits. For example: we always ship espresso machines, grinders, premium scales and kettles using DHL Premium.
Questions?
If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.
Further details of our shipping services are detailed below.
UK SHIPPING
For items weighing up to 2KG, we ship with Royal Mail. If you have purchased an item with free shipping (0-2KG), your service will be on a 48 hr service. If you have paid for your shipping or you have received free shipping due to your order value being over a certain point, your service will be on our standard 24 hr service.
Some Royal Mail shipped items, such as subscription coffee (250g) are able to be posted through a letter box, while most others require to be either left outside your location, or handed to you in person. If you miss your delivery, you may be required to collect it from a local depot, as they will not re-attempt to deliver the item.
For items weighing 2.01-30KG in the UK we use Parcelforce & DHL. We offer standard next day delivery service to most UK mainland destinations, but there are some exceptions. This service looks to deliver next day, but depending on volumes, can take up to 3 days.
For items over 30KG, including multiple boxes of cups and / or glasses and all espresso machines, we always ship via pallet, which vastly reduces the potential for damages. Each pallet is wrapped in cling wrap and fixed in place with tight strapping to ensure zero movement whilst in transit.
Pallet Shipments
For items over 30KG, including multiple boxes of cups and / or glasses and all espresso machines, we always ship via pallet. If you require your item to be shipped via pallet, due to the nature of our system, you will be given a selection of rates to choose from based on your location in the UK rather than a recommended cost. Please make sure you select the right rate as part of this process based on where you live. If we believe you have selected the wrong rate option, we will contact you to clarify to ensure we have the correct information before shipping.
Offshore and Highlands and Islands:
We ship to the Scottish Highlands / Islands and Channel Islands etc using Royal Mail, Parcelforce & DHL, which have a separate set of rates to UK mainland. Please ensure you select the correct option when purchasing.
We work to an estimate of 2-3 working day for delivery to the Scottish Highlands and 2-5 working days for delivery to all offshore locations. It can be quicker, but this is their estimated / average times.
For clarity, Scottish Highlands and Islands are covered by the following postcodes:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
CHANNEL ISLANDS
If you are located in Herm, Alderney or Sark, you will need to enter Guernsey as your country location. You will then be allocated the Guernsey shipping option under the GY postcode.
If you are located in the Isle of Wight or the Scilly Isles, please choose Isle of Man from the shipping options and enter your postcode into the location finder.
UK MAINLAND SHIPPING - ADDITIONAL INFORMATION
Trade customers
-
Commercial La Marzocco, Victoria Arduino, Rocket & Simonelli machines are held in UK warehousing, with the most common machines in stock and shipped within 2-4 working days. If you are ordering a machine that is not in stock, the lead times are around 6-8 weeks depending on their schedule. Please feel free to contact us to confirm the details in advance.
- Commercial grinders (Mahlkonig, Compak, Victoria Arduino, Ditting) shown in stock on our website are either held in our warehouse or 100% confirmed as being available for supply by our distributor. Please feel free to contact us to confirm the details in advance.
Third party services
We use third parties for shipping (Royal Mail, Parcelforce & DHL), so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control. If your parcel is not with you within 4 days (UK mainland) or 6 days (Highlands or offshore), then please get in touch and we will look into it for you.
EUROPEAN SHIPPING
We use Royal Mail & DHL for parcels up to 2KG in weight. For parcels over this weight we use Parcelforce & DHL International. Parcels weighing 0-2KG can be shipped with Royal Mail (Budget service, with basic insurance) or DHL Europe (Premium service with full insurance). All parcels over 2KG are fully insured and are shipped using the tracked and signed for services.
BREXIT INFORMATION FOR EUROPEAN BUYERS:
If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL). You can view the range of fees HERE.
Damages
If you receive your parcel damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.
You should do this by emailing info@machina-coffee.co.uk with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).
RETURNS
As per UK Consumer Law, you are legally entitled to return unwanted or defective items within 28 days. You must contact us to arrange the return within 14 days of purchase.
You must contact us to request a return within 2 working days (Mon-Fri) of receiving the product and complete the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition.
Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt.
Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 5 working days. For warranty claims we will aim to repair or replace your item where possible.
Please see out Terms and Conditions HERE to be clear on our processes and your rights.
Returns Address
Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY
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The GB5 X ABR - a serious upgrade on the original GB5
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Description
What is the GB5 x?
The GB5 x is the remodelled version of La Marzocco's classic GB5 machine, originally released back in 2005. It sill retains it's original focus on offering redefined temperature stability via it's dual PID technology, controlling both their brew and steam boilers, keeping it in line with the current high standards of the internal La Marzocco design. It still sits within their range as the more traditional machine in terms of style, with curved lines and old school Italian design, complete with arched corner containing a Marzocco lion for full effect - the only one in the range with this iconic feature. Inside it's still a workhorse, capable of high volume and consistently accurate temperature stability.
What is the difference between the GB5 X and GB5 S?
The GB5 x has taken the GB5 s version to the next level, moving it from a Dual Boiler to a Multi Boiler, offering incredible / individual temperature control across each separate group. Further, they have added barista lights as standard, making the barista space light and clear for workflow. Add to this barista lights as standard, alongside a white rebrand across its logos, manometer, display lettering and keypads.
Who is this machine right for?
If you are a business known for quality coffee or wants to up it's coffee game and you serve coffee at reasonable volumes. You are looking for a serious machine with a good pedigree that will last and not give you any headaches - with a traditional feel and real presence - the GB5 s is a great option.
The GB5 X typifies why La Marzocco machines are considered the best in the world, with a string of key features that make it such a high quality machine:
• Multi Boilers - separate boilers for brewing and steaming. Having separate boilers gives you two key things. Firstly a dedicated boiler for brewing espresso at a precise temperature, which is crucial for quality espresso. The second is for generating a continued supply of hot water and powerful steam, without impacting the quality of your brewing water.
• Multi Saturated Group Boilers: giving you unrivalled group temperature stability. Group-heads are connected to the brew boiler, so your water travels less distance and maintains a more precise temperature. Further, the group itself is heated maintaining further temperature stability. Further, each group has its own dedicated brew boiler for increased temp stability and individual settings and control.
• Dual PID - precision control over your coffee & steam temperature. The temperature always varies, slightly, so having a PID does two key things. Firstly it pulses back to within 0.1c whenever there is variance. Secondly it allows you to alter the setting of the temperature based on the style of coffee you are using. Additionally being able to accurately control the steam boiler temperature allows you to adjust the steam pressure and intensity of your steam wands.
• Piero Group Caps - re-engineered water path and flow meter positioning that increases temperature stability.
• Pro App Compatible - electronic board that will allow connectivity to the new La Marzocco Pro App (available mid 2021).
• Digital Display - providing front facing access to all the machines key control parameters such as the PID, group volume programs, cleaning cycles etc.
• Programmable Doses - allowing espresso doses to be programmed / stored into each of the front facing buttons. *Only on AV & ABR versions.
• Ruby flow restrictors - keeping your shots consistent all the time. Being able to get repeat recipes of your coffee shots is crucial. If your flow restrictors get scale in them or corrode at all, you will fail to get consistency. Ruby is a material resistant to scale, so resolves this issue. Other manufacturers use cheap metal materials, but La Marzocco manage this challenge for you.
• Hot water economiser - precision control over the hot water tap temperature. This allows you to finely tune your water temperature for Americano's and Tea. Boiling water is not great for everything, and being able to adjust this is a great feature.
• Stainless steel portafilters - easy to clean and no more dirty group handles. Having stainless steel portafilters is something that all espresso machines should offer, but they don't. They are easier to clean, contribute towards you serving clean / taint free coffee and less maintenance.
Design options:
You can buy this machine in two different versions:
This ABR version, which offers a system of a series of dosing modes via the LED screen, supported by built in scales into the drip tray, resulting in very accurate control, driving quality and managing workflow. But also as the Automatic (AV) version with 4 pre-programmable buttons per group, it's perfect for settings where programmed shots are required for consistency and reliability.
Why buy from us?
We are an actual approved La Marzocco partner, with advanced knowledge of their machines. When you buy with us, we will provide you with honest and straightforward information on the right machine for you, not just the most expensive. You can buy outright or purchase via lease to buy through our finance partner, allowing you to get the right machine for your business first time around without cutting corners.
You get a FULL 2 years warranty of parts AND labour, which means that if anything goes wrong in the two years, you're covered without any issues. That means regardless of where you are located, we will have an approved engineer on hand to come to you when it suits you and resolve any issues you are having.
You can download the product brochure for this machine HERE.
La Marzocco equipment comes with a full 1 year parts & labour warranty with Machina. See our terms and conditions for further information
For more information on price, terms, specification and features, please contact us
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Technical Info
• Boilers: Separate boilers for A) Hot Water & Steam and B) Brew groups
• Groups: Fully Saturated for thermal stability
• Dual PID: Separate PID settings for brew and steam boilers
• Core Controls: Front facing LED panel
• Hot water economiser: Fine tuning of the hot water tap temp
• Ruby flow restrictors: Resisting scale formation & erosion
• Thermal stability system: Multiple point water temp stabilisation
• Parts: Stainless steel portafilters & precision baskets
• 24 Valve Electronics: New generation of electronics for improved reliability and machine diagnostics.
• Easy rebuild steam valves: Engineered so the valve can be serviced. directly from the front of the machine without needed to be removed.
• USB: Making it possible to update the firmware.
• Dimmable Barista Lights: 3-stage customisable intensity led lights for Eco, On and Brewing modes. (AV & ABR versions only)
• Eco Mode: Can be programmed to enter stand-by mode, improving energy efficiency.
• Controls: Digital display (Automatic, Semi-Auto or ABR)
• Pro Touch steam wands: High performance, cool to touch steam wands
• Integrated Scales: Adding further built in precision (ABR version only)
• Cup warmer: Maintain espresso and cappuccino cups evenly heated at a proper temperature.
• High legs version (For take away): Making it easier to access beneath the machines groups.
• Personalised colour (RAL): Customisable colours based on the RAL colour system, on request.
• Groups: 2, 3 or 4
• Dimensions HWD cm: 2-Groups - 47 x 77 x 64. 3-Groups 47 x 97 x 64. 4-Groups 47 x 121 x 64.
• Weight KG: 2-Groups - 70. 3-Groups - 91. 4-Groups - 120.
• Voltage: 200v Single Phase, 220v Single / 3 Phase. 380v 3 Phase.
• Wattage Elements MIN: 2-Groups - 3730. 3-Groups - 4930. 4-Groups - 6725
• Wattage Elements MAX: 2-Groups - 5445. 3-Groups - 7240. 4-Groups - 89470
• Coffee Boiler Capacity L: 2-Groups - 2x1.3L. 3-Groups - 3x1.3L. 4-Groups - 2 x 3.4L
• Steam Boiler Capacity L: 2-Groups - 7L. 3-Groups - 11L. 4-Groups - 2 x 15L
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Delivery & Returns
GENERAL SHIPPING
We offer worldwide shipping across the following zones & services:
- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG - Fixed Rate), DHL Next Day (2-70KG - Variable Rate).
- Europe: Royal Mail (0-2KG), DHL (2-70KG - Variable Rate).
- International: DHL (0-70KG - Variable Rate).
REMOTE LOCATIONS
Our shipping carriers cover most locations. However, if you live in a remote or offshore location and don't see it listed, please contact us directly and we will provide you with a custom quote for shipping.
SHIPPING DAYS & CUT OFF TIMES
Our warehouse ships items 5 days per week on Monday - Friday. This excludes weekends and all bank and festive holidays (local and national). If weekend delivery is essential for you, you must call us and request this as we currently do not offer this service via the website.
If you place your order before 1pm Mon-Thurs, your service will be Royal Mail 48, Parcelforce 48 or DHL Premium. If you place your orders on a Friday after 1pm, this will be classed as a Monday order. Please note: Next day services are not guaranteed due to third party services.
TIMING
Orders usually take between 1-2 days within the UK. However, depending on the current number of unfulfilled orders, orders may take up to 3 days to get to you.
If you are buying a domestic espresso machine and/or grinder, shipping can take around 2-3 days longer, as we require an extra day to bench test your equipment to ensure it is functioning 100% correctly and avoiding any unwanted performance issues when your item arrives.
INSURANCE
All products are shipped with insurance (This excludes parcels shipped with Royal Mail, due to their lower value). This cost is included in your shipping costs. If there is any issue with your purchase, we will resolve the insurance claim for you and either refund you, or ship you a replacement product.
Shipping higher value items is always done with couriers that provide full insurance without limits. For example: we always ship espresso machines, grinders, premium scales and kettles using DHL Premium.
Questions?
If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.
Further details of our shipping services are detailed below.
UK SHIPPING
For items weighing up to 2KG, we ship with Royal Mail. If you have purchased an item with free shipping (0-2KG), your service will be on a 48 hr service. If you have paid for your shipping or you have received free shipping due to your order value being over a certain point, your service will be on our standard 24 hr service.
Some Royal Mail shipped items, such as subscription coffee (250g) are able to be posted through a letter box, while most others require to be either left outside your location, or handed to you in person. If you miss your delivery, you may be required to collect it from a local depot, as they will not re-attempt to deliver the item.
For items weighing 2.01-30KG in the UK we use Parcelforce & DHL. We offer standard next day delivery service to most UK mainland destinations, but there are some exceptions. This service looks to deliver next day, but depending on volumes, can take up to 3 days.
For items over 30KG, including multiple boxes of cups and / or glasses and all espresso machines, we always ship via pallet, which vastly reduces the potential for damages. Each pallet is wrapped in cling wrap and fixed in place with tight strapping to ensure zero movement whilst in transit.
Pallet Shipments
For items over 30KG, including multiple boxes of cups and / or glasses and all espresso machines, we always ship via pallet. If you require your item to be shipped via pallet, due to the nature of our system, you will be given a selection of rates to choose from based on your location in the UK rather than a recommended cost. Please make sure you select the right rate as part of this process based on where you live. If we believe you have selected the wrong rate option, we will contact you to clarify to ensure we have the correct information before shipping.
Offshore and Highlands and Islands:
We ship to the Scottish Highlands / Islands and Channel Islands etc using Royal Mail, Parcelforce & DHL, which have a separate set of rates to UK mainland. Please ensure you select the correct option when purchasing.
We work to an estimate of 2-3 working day for delivery to the Scottish Highlands and 2-5 working days for delivery to all offshore locations. It can be quicker, but this is their estimated / average times.
For clarity, Scottish Highlands and Islands are covered by the following postcodes:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
CHANNEL ISLANDS
If you are located in Herm, Alderney or Sark, you will need to enter Guernsey as your country location. You will then be allocated the Guernsey shipping option under the GY postcode.
If you are located in the Isle of Wight or the Scilly Isles, please choose Isle of Man from the shipping options and enter your postcode into the location finder.
UK MAINLAND SHIPPING - ADDITIONAL INFORMATION
Trade customers
-
Commercial La Marzocco, Victoria Arduino, Rocket & Simonelli machines are held in UK warehousing, with the most common machines in stock and shipped within 2-4 working days. If you are ordering a machine that is not in stock, the lead times are around 6-8 weeks depending on their schedule. Please feel free to contact us to confirm the details in advance.
- Commercial grinders (Mahlkonig, Compak, Victoria Arduino, Ditting) shown in stock on our website are either held in our warehouse or 100% confirmed as being available for supply by our distributor. Please feel free to contact us to confirm the details in advance.
Third party services
We use third parties for shipping (Royal Mail, Parcelforce & DHL), so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control. If your parcel is not with you within 4 days (UK mainland) or 6 days (Highlands or offshore), then please get in touch and we will look into it for you.
EUROPEAN SHIPPING
We use Royal Mail & DHL for parcels up to 2KG in weight. For parcels over this weight we use Parcelforce & DHL International. Parcels weighing 0-2KG can be shipped with Royal Mail (Budget service, with basic insurance) or DHL Europe (Premium service with full insurance). All parcels over 2KG are fully insured and are shipped using the tracked and signed for services.
BREXIT INFORMATION FOR EUROPEAN BUYERS:
If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL). You can view the range of fees HERE.
Damages
If you receive your parcel damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.
You should do this by emailing info@machina-coffee.co.uk with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).
RETURNS
As per UK Consumer Law, you are legally entitled to return unwanted or defective items within 28 days. You must contact us to arrange the return within 14 days of purchase.
You must contact us to request a return within 2 working days (Mon-Fri) of receiving the product and complete the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition.
Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt.
Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 5 working days. For warranty claims we will aim to repair or replace your item where possible.
Please see out Terms and Conditions HERE to be clear on our processes and your rights.
Returns Address
Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY- Reviews
-
Commercial La Marzocco, Victoria Arduino, Rocket & Simonelli machines are held in UK warehousing, with the most common machines in stock and shipped within 2-4 working days. If you are ordering a machine that is not in stock, the lead times are around 6-8 weeks depending on their schedule. Please feel free to contact us to confirm the details in advance.
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