COFFEE
Rocket Espresso Appartamento Coffee Machine White
Delivery Information
SHIPPING OF MACHINES
Shipping method:
Machines are shipped with either DHL or Palletline, depending on the machine you choose. The choice is based on weight and dimensions, as some ship better with one than the other.
Third party services:
We use third parties for shipping, so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control.
We offer worldwide shipping across the following zones & services:
- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG), DHL Next Day (2-70KG - Premium / Variable Rate) and Pallet Line (>125KG).
- International: DHL (0-70KG - Variable Rate) and Pallet Line / Dachser (>125KG).
SHIPPING DAYS & CUT OFF TIMES
Our warehouse ships items 5 days per week on Monday - Friday. This excludes weekends and all bank and festive holidays (local and national).
If you place your order before 1pm Mon-Thurs, your machine will usually be shipped within 3 working days. If you place your orders on a Friday after 1pm, this will be classed as a Monday order.
INSURANCE
All items shipped with Parcelforce, DHL or Palletways are fully insured without limit. Royal Mail parcels do not include insurance, so we only ship low value items on this service. If you have your order shipped with Royal Mail, we take responsibility for you recieving your item. e.g. If you coffee subscription gets lost, we will replace it or refund you accordingly.
DAMAGES
If you receive your order damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.
You should do this by emailing info@machina-coffee.co.uk with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).
Questions?
If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.
Further details of our shipping services are detailed below, providing clear information on how UK and International sales and terms differ.
UK CUSTOMERS
UK Warranties:
All machines come with a 2 year parts and labour official wararnty. This covers La Marzocco, Profitec and Rocket. We hold parts and have skilled in-house engineers to support you.
UK Returns:
As per UK Consumer Law, you are legally entitled to return unwanted or faulty / defective items within 28 days.
Process: For all machines, you must contact us to request a return within the agreed timescale. Do not ship back to us without receiving approval first. Please folow the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition, avoiding any additional costs.
Condition: Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt within 14 days. If the goods or packaging are used or damaged, we reserve the right to charge you for these issues.
Shipping: Please do not organise the shipping yourself, as it's crucial for us to manage this, so that we can reduce any potential for damage during the process. We will book the courier, arrange everything and communicate this all to you in good time.
Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 14 working days.
INTERNATIONAL CUSTOMERS
We can ship our espresso machines to other European countries, and do so with Palletline, to provide the most secure and safe route for shipping. Please note that this will usually take a little longer than UK orders, due to various factors including customs etc.
International warranties:
Please note, we do not offer a full warranty for espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping. Instead we offer you a 2% discount on all machines, and the parts part of your warranty. This means if you experience issues, we will identify the problem, ship you the parts and guide you how to replace them.
International returns:
Please note, we do not offer an option to return espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping.
BREXIT INFORMATION FOR EUROPEAN BUYERS:
If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL). You can view the range of fees HERE.
Please see our full Terms and Conditions HERE to be clear on our processes and your rights.
Returns Address
Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY
fb: 1 - products/Appartamento_Side_White15.jpg f
The Appartamento V1 HX (Heat Exchanger)
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Buying a Rocket in the UK
If you are buying a Rocket in the UK, there are many options, but there are actually only three official distributors. Yes you can buy them for cheaper elsewhere, but you do so at your own risk.
1. Lower prices usually means that the reseller has cut costs elsewhere, like UK plugs, full warranties and maybe cheap shipping.
2. If you do choose to buy from an unofficial source to save money on the initial cost, if anything does go wrong and you need official warranty cover, you can only get it from an official Rocket partner, who only provide this service for their own sales - not others.
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Why buy from Machina?
1. We have been a Rocket partner for 10 years now, so we have in-depth knowledge and can advise you honestly. We are the longest running official Rocket partner in the UK.
2. We hold stock in the UK and don't drop ship from abroad which often results in damage.
3. We offer approved 2-year warranties that we honour in full. We even hold parts to make any repairs etc fast for you.
4. We retest each machine before it's shipped to you, as machines from Italy often generate problems having been in transit.
5. We are an independent UK speciality coffee roastery, with a pedigree in both coffee and equipment and a rich understanding of how to help our customers get the very best tasting coffee from these machines.
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Description
What is the Rocket Appartamento?
Rocket are the market leader for premium grade home espresso machines. The Appartamento V1 HX (Heat Exchanger) is Rocket’s compact domestic machine, geared for use in the home or office, to produce artisan quality coffee. It's a classic Italian designed espresso machine, constructed from steel and finished in chrome. Rocket machines are known as pro-sumer (commercial grade for domestic use), delivering coffee for domestic use, that's as close to commercial grade as you will find at this level.
Who is it suited to?
The Appartamento is really geared towards people wanting to drink great coffee in the home or office. It's aimed at those wanting to replicate cafe quality coffee, without going over the £1300 mark. If you are looking to upgrade from the likes of a Sage, Gaggia Classic, Di-Longhi or similar, this is an excellent choice and will deliver much (MUCH) better results.
How is it better than what I have already?
It's an HX (Heat Exchanger), which means it's a huge jump up in quality from the likes of a Gaggia Classic, Rancilio Silvia, Dualit, Di-Longhi etc. All these machines are single boiler 'cycle' machines, so they suffer from poor temperature and pressure stability - essential for brewing good espresso. The HX design supports excellent temperature & pressure, so it can brew espresso and steam milk accurately and at the same time without missing a beat.
The design is further enhanced by the E61 group head, which is the large curved piece of metal at the front of the machine (weighing approx 5.1KG), which is what drives it's solid temperature stability. Together, the HX boiler and E61 group help deliver rich, silky espresso coffee experience that is much higher in quality than any cycle machine.
What is the build quality like?
The Appartamento is built like a tank. It weighs around 25KG, so it's reassuringly heavy. The unit is housed around a solid stainless steel chassis with a stainless steel drip tray and a high-grade vibration pump so it's very stable. The attention to detail is exceptional, with excellent finish both inside and outside the machine. It has beautiful clean lines across it's production, which give it a luxury feel.
How do I use it?
Once the reservoir is filled up, it takes around 12 mins to get fully up to temperature (20 if you want to see full heat transfer across the entire machine). It's a manual activated machine, meaning you have to manually pull the lever up to start the shot and down to end it. It's also a stand alone machine, so you need a separate grinder to run alongside it (See HERE). It has separate (cool to touch) steam wand for steaming milk and hot water tap for topping up black coffees.
What do I get included?
Inside the box you will also find: Single & dual portafilters, single, double & blank baskets, high quality Rocket metal tamper, micro-fibre cloth, group cleaning brush and training manual USB.
For more information on specification and features, please contact us.
The Rocket Appartamento Warranty:
The Rocket Appartamento V1 HX comes with a 2 year back to base warranty (domestic use only) with Machina. See our Terms and Conditions page for all the information.
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Technical Info
• Brew Group: Commercial 58mm bronze E61 brew group (weighing 4.05kg)
• Portafilter: Industry standard, commercial grade 58mm portafilter
• Steam wand: Cool to touch (anti-burn) stainless steel wand
• Hot water tap: Separate hot water tap
• Gauge: Boiler pressure gauge
• Boilers:1.8l insulated pure (Cu 99.9%) copper boiler (with brass end plates)
• Pump: High-grade vibration pump
• Reservoir: 2.5l removable internal water reservoir
• Construction: Heavy gauge mirror stainless steel
• Finish: Chrome plated
• Cup Tray: Large cup tray with minimal surround
• Drip tray: Large stainless steel drip tray
• Power: Standard UK 13amp plug (1200w / 220v)
• Weight: 23KG
• Dimensions WDH: 274mm Width x 425mm Depth x 360mm Height
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Delivery & Returns
SHIPPING OF MACHINES
Shipping method:
Machines are shipped with either DHL or Palletline, depending on the machine you choose. The choice is based on weight and dimensions, as some ship better with one than the other.
Third party services:
We use third parties for shipping, so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control.
We offer worldwide shipping across the following zones & services:
- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG), DHL Next Day (2-70KG - Premium / Variable Rate) and Pallet Line (>125KG).
- International: DHL (0-70KG - Variable Rate) and Pallet Line / Dachser (>125KG).
SHIPPING DAYS & CUT OFF TIMES
Our warehouse ships items 5 days per week on Monday - Friday. This excludes weekends and all bank and festive holidays (local and national).
If you place your order before 1pm Mon-Thurs, your machine will usually be shipped within 3 working days. If you place your orders on a Friday after 1pm, this will be classed as a Monday order.
INSURANCE
All items shipped with Parcelforce, DHL or Palletways are fully insured without limit. Royal Mail parcels do not include insurance, so we only ship low value items on this service. If you have your order shipped with Royal Mail, we take responsibility for you recieving your item. e.g. If you coffee subscription gets lost, we will replace it or refund you accordingly.
DAMAGES
If you receive your order damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.
You should do this by emailing info@machina-coffee.co.uk with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).
Questions?
If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.
Further details of our shipping services are detailed below, providing clear information on how UK and International sales and terms differ.
UK CUSTOMERS
UK Warranties:
All machines come with a 2 year parts and labour official wararnty. This covers La Marzocco, Profitec and Rocket. We hold parts and have skilled in-house engineers to support you.
UK Returns:
As per UK Consumer Law, you are legally entitled to return unwanted or faulty / defective items within 28 days.
Process: For all machines, you must contact us to request a return within the agreed timescale. Do not ship back to us without receiving approval first. Please folow the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition, avoiding any additional costs.
Condition: Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt within 14 days. If the goods or packaging are used or damaged, we reserve the right to charge you for these issues.
Shipping: Please do not organise the shipping yourself, as it's crucial for us to manage this, so that we can reduce any potential for damage during the process. We will book the courier, arrange everything and communicate this all to you in good time.
Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 14 working days.
INTERNATIONAL CUSTOMERS
We can ship our espresso machines to other European countries, and do so with Palletline, to provide the most secure and safe route for shipping. Please note that this will usually take a little longer than UK orders, due to various factors including customs etc.
International warranties:
Please note, we do not offer a full warranty for espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping. Instead we offer you a 2% discount on all machines, and the parts part of your warranty. This means if you experience issues, we will identify the problem, ship you the parts and guide you how to replace them.
International returns:
Please note, we do not offer an option to return espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping.
BREXIT INFORMATION FOR EUROPEAN BUYERS:
If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL). You can view the range of fees HERE.
Please see our full Terms and Conditions HERE to be clear on our processes and your rights.
Returns Address
Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY- Reviews
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