COFFEE
Delivery Information
SHIPPING OF MACHINES
Shipping method:
Machines are shipped with either DHL or Palletline, depending on the machine you choose. The choice is based on weight and dimensions, as some ship better with one than the other.
Third party services:
We use third parties for shipping, so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control.
We offer worldwide shipping across the following zones & services:
- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG), DHL Next Day (2-70KG - Premium / Variable Rate) and Pallet Line (>125KG).
- International: DHL (0-70KG - Variable Rate) and Pallet Line / Dachser (>125KG).
SHIPPING DAYS & CUT OFF TIMES
Our warehouse ships items 5 days per week on Monday - Friday. This excludes weekends and all bank and festive holidays (local and national).
If you place your order before 1pm Mon-Thurs, your machine will usually be shipped within 3 working days. If you place your orders on a Friday after 1pm, this will be classed as a Monday order.
INSURANCE
All items shipped with Parcelforce, DHL or Palletways are fully insured without limit. Royal Mail parcels do not include insurance, so we only ship low value items on this service. If you have your order shipped with Royal Mail, we take responsibility for you recieving your item. e.g. If you coffee subscription gets lost, we will replace it or refund you accordingly.
DAMAGES
If you receive your order damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.
You should do this by emailing info@machina-coffee.co.uk with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).
Questions?
If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.
Further details of our shipping services are detailed below, providing clear information on how UK and International sales and terms differ.
UK CUSTOMERS
UK Warranties:
All machines come with a 2 year parts and labour official wararnty. This covers La Marzocco, Profitec and Rocket. We hold parts and have skilled in-house engineers to support you.
UK Returns:
As per UK Consumer Law, you are legally entitled to return unwanted or faulty / defective items within 28 days.
Process: For all machines, you must contact us to request a return within the agreed timescale. Do not ship back to us without receiving approval first. Please folow the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition, avoiding any additional costs.
Condition: Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt within 14 days. If the goods or packaging are used or damaged, we reserve the right to charge you for these issues.
Shipping: Please do not organise the shipping yourself, as it's crucial for us to manage this, so that we can reduce any potential for damage during the process. We will book the courier, arrange everything and communicate this all to you in good time.
Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 14 working days.
INTERNATIONAL CUSTOMERS
We can ship our espresso machines to other European countries, and do so with Palletline, to provide the most secure and safe route for shipping. Please note that this will usually take a little longer than UK orders, due to various factors including customs etc.
International warranties:
Please note, we do not offer a full warranty for espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping. Instead we offer you a 2% discount on all machines, and the parts part of your warranty. This means if you experience issues, we will identify the problem, ship you the parts and guide you how to replace them.
International returns:
Please note, we do not offer an option to return espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping.
BREXIT INFORMATION FOR EUROPEAN BUYERS:
If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL). You can view the range of fees HERE.
Please see our full Terms and Conditions HERE to be clear on our processes and your rights.
Returns Address
Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY
fb: 1 - files/pro400-schalter-mit-hand.jpg f
A slick challenger to the Rocket Appartamento
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Description
Who are Profitec?
Profitec are a division of ECM based in Hieldelberg, Germany, offering high grade German engineering at a very high standard. We consider them to be the future go to brand for 2023.
What is the Profitec PRO 400 Heat Exchanger Espresso Machine ?
The PRO 400 is Profitec's first HX machine (Heat Exchanger Espresso Machine) machine in their range (The lowest priced HX we offer). It's a very compact machine, built to a very high standard and comes with some impressive features that rival machines at a higher price point. It's stylish design focuses around the iconic E61 group head offering pre - infusion, amazing temperature stability at a price that challenges the Rocket Appartamento & Lelit MaraX.
The PRO 400 may be classed as a domestic machine, but it is considerably powerful, capable of producing excellent espresso and perfect micro-foam for flat whites, lattes and cappuccinos.
What is so special about it?
There's some pretty unique features about the Pro 400 that set it apart from not just the rest of the Profitec range, but also brands like Rocket, Expobar, Lelit and Rancilio.
Size: It's very compact, so is considerably less intrusive in the kitchen than most pro-sumer espresso machines.
Temperature control: It comes with a unique 3-Position Switch (found under the base of the machine), allowing you to change between three set Brew Temperatures / Preset Temperatures depending on the roast style of your coffee (plus activate pre-infusion mode).
Steam pressure control: It provides access to the boiler pressure level, which allows you to adjust the steam boiler pressure / steam temperature (For more / less intense steam pressure).
ECO Mode: Switch into ECO mode (Via the front facing switch), which activates power off after 90 mins, preserving energy and for when you forget about your machine.
Pre - Infusion: Once activated (Via the multifunction switch), you have automatic Pre - Infusion / Switchable preinfusion, triggered by lifting your leva arm to start your shot. It delivers a lower pressure for 5 seconds, before moving to full 9-10 bar extraction pressure.
Design feature: It comes with interchangeable discs / colored valve disclets, allowing you to choose the colour of your steam and hot water knob facings.
Adjustable expansion valve: Easy access to the Adjustable expansion valve aka brew pressure / Pump Pressure adjustment, so change the pressure in your group head.
Who is it suited to?
The Profitec PRO 400 is geared towards people / Coffee Enthusiast wanting to drink amazing quality coffee in the home or office, but without the complication of detailed controls. It's a machine capable of producing exceptional coffee for under £1200, which at this level is very rare.
It's the perfect machine if you are upgrading from a single boiler machine like a Gaggia Classic / Baby, Rancilio Silvia, Dualit or Di-Longhi. You will see a massive jump up in quality without hitting the high price tag of many serious espresso machines.
What is the build quality like?
Similar to a Rocket, the PRO 400 is built like a tank, but with the look and feel of a Mercedes. It weighs around 22KG, so it's reassuringly heavy. The unit is housed around a solid stainless steel chassis, so it's very stable. There is a large stainless steel drip tray, which has a removable top for cleaning. The attention to detail is exceptional, with excellent finish both inside and outside the machine. It has beautiful clean lines across it's production, which give it a luxury feel.
Why buy from us?
We are an official Profitec dealership, providing genuine warranties. We carry all parts for repair / service and do all our own technical support in-house - not outsourced.
We offer a fair and informative service, where we will guide you on the right machine for you, not just the most expensive.
All machines are re-tested before they leave us, so that we know 100% that they are in perfect working and aesthetic condition when they reach you. Factory testing is good quality, but these machines come delivered in trucks from Milan to the UK, where they go through considerable movement along the way.
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Profitec PRO 400 Warranty
The Profitec PRO 400 (Heat Exchanger) comes with a 2 year back to base warranty (domestic use only) with Machina. Please see our terms and conditions page for further information.
For more information on specification and features, please contact us
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Technical Info
• Brew Group: Commercial 58mm bronze E61 brew group (weighing 4.05kg).
• Portafilter: Industry standard, commercial grade 58mm portafilter.
• Temp Control: Delivered via the multifunction switch across 3 settings, providing adjustable brewing pressure & temperature (Base of machine).
• Pre - Infusion: Delivered via the multifunction toggle switch (Base of machine).
• Steam Wand: Dedicated stainless steel steam wand aka Hot water wands
Steam Pressure: Controllable expansion valve, allowing you to adjust the power of your steam (On top of machine).
• Hot Water Tap: Dedicated hot water tap / Hot water wand
• Gauge: Dual function pump and boiler pressure gauge. Gauge for boiler / gauge for brew
• Boilers: 1.6L stainless steel boiler - with Boiler insulation.
• Pump: Domestic grade vibration pump.
• Water connections: 2.8L (Water volume) removable internal Water Tank. So just a single mode for water.
• Construction: Heavy gauge mirror stainless steel.
• Cup warming tray: Removable cup warming tray (Covering internal reservoir).
• Drip Tray: Removable stainless drip tray.
• Power: Standard UK 13amp plug (1400w / 230v).
• Weight: 21kg.
• Dimensions WDH: 228 x 448 x 372 mm without filter holder
228 x 558 x 372 mm with filter holder• Accessories included: Single & dual portafilters, single, double & blank baskets / blind filter, cleaning brush, blind basket for cleaning, tamper, manual and 3 x coloured knob discs.
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Media
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Delivery & Returns
SHIPPING OF MACHINES
Shipping method:
Machines are shipped with either DHL or Palletline, depending on the machine you choose. The choice is based on weight and dimensions, as some ship better with one than the other.
Third party services:
We use third parties for shipping, so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control.
We offer worldwide shipping across the following zones & services:
- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG), DHL Next Day (2-70KG - Premium / Variable Rate) and Pallet Line (>125KG).
- International: DHL (0-70KG - Variable Rate) and Pallet Line / Dachser (>125KG).
SHIPPING DAYS & CUT OFF TIMES
Our warehouse ships items 5 days per week on Monday - Friday. This excludes weekends and all bank and festive holidays (local and national).
If you place your order before 1pm Mon-Thurs, your machine will usually be shipped within 3 working days. If you place your orders on a Friday after 1pm, this will be classed as a Monday order.
INSURANCE
All items shipped with Parcelforce, DHL or Palletways are fully insured without limit. Royal Mail parcels do not include insurance, so we only ship low value items on this service. If you have your order shipped with Royal Mail, we take responsibility for you recieving your item. e.g. If you coffee subscription gets lost, we will replace it or refund you accordingly.
DAMAGES
If you receive your order damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.
You should do this by emailing info@machina-coffee.co.uk with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).
Questions?
If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.
Further details of our shipping services are detailed below, providing clear information on how UK and International sales and terms differ.
UK CUSTOMERS
UK Warranties:
All machines come with a 2 year parts and labour official wararnty. This covers La Marzocco, Profitec and Rocket. We hold parts and have skilled in-house engineers to support you.
UK Returns:
As per UK Consumer Law, you are legally entitled to return unwanted or faulty / defective items within 28 days.
Process: For all machines, you must contact us to request a return within the agreed timescale. Do not ship back to us without receiving approval first. Please folow the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition, avoiding any additional costs.
Condition: Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt within 14 days. If the goods or packaging are used or damaged, we reserve the right to charge you for these issues.
Shipping: Please do not organise the shipping yourself, as it's crucial for us to manage this, so that we can reduce any potential for damage during the process. We will book the courier, arrange everything and communicate this all to you in good time.
Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you. Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 14 working days.
INTERNATIONAL CUSTOMERS
We can ship our espresso machines to other European countries, and do so with Palletline, to provide the most secure and safe route for shipping. Please note that this will usually take a little longer than UK orders, due to various factors including customs etc.
International warranties:
Please note, we do not offer a full warranty for espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping. Instead we offer you a 2% discount on all machines, and the parts part of your warranty. This means if you experience issues, we will identify the problem, ship you the parts and guide you how to replace them.
International returns:
Please note, we do not offer an option to return espresso machines to International customers. This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping.
BREXIT INFORMATION FOR EUROPEAN BUYERS:
If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL). You can view the range of fees HERE.
Please see our full Terms and Conditions HERE to be clear on our processes and your rights.
Returns Address
Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY- Reviews
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